Mobile Service Engineer

Position: Mobile Service Engineer

Starting Salary: £10.50 per hour (increasing to £11.60 per hour based on experience)

Location: Washington Service Centre NE38 0AE

Employment Type: Full-Time

Job Objective:

The role of the Mobile Service Engineer is to facilitate the company in achieving the contracted service standard by completing initial workshop training to acquire essential product knowledge for reconditioning wheelchairs. After this training, you will transition to fieldwork, which includes delivering, collecting, repairing, and servicing wheelchairs. The goal is to achieve a first-time fix for most jobs after comprehensive training, initially focusing on manual wheelchairs and eventually incorporating electric wheelchairs as your experience grows.

Key Responsibilities:

• Deliver and collect wheelchairs, adhering to Infection Control Policy.
• Service and repair wheelchairs in the field, aiming for first-time fixes.
• Thoroughly complete paperwork for each job, detailing parts used and actions taken.
• Adhere to PPE instructions.
• Comply with driving regulations and health & safety guidelines.
• Keep the vehicle tidy and replenish necessary parts daily.
• Perform vehicle safety checks weekly.
• Maintain professional customer service and wear the uniform.
• Organize and prioritize workload, consulting the Line Manager as needed.
• Safeguard tools and equipment as outlined in the Company handbook.
• Participate in required training to maintain necessary skills.

Skills and Qualifications:

• Full UK driving licence
• Successful enhanced CRB check
• General workshop knowledge
• Basic mechanical knowledge
• Basic electrical knowledge (12v/24v D.C. systems)
• Safely handle equipment and loads
• Experience in face-to-face customer interaction
• Previous delivery driver experience
• Awareness of disabilities
• Flexibility in changing work conditions
• Initiative within role boundaries
• Ability to use a mobile phone to relay photographs
• Effective written and verbal communication
• Clear instruction relay to clients

Physical Demands:

• Moving and handling equipment following guidelines
• Working at a bench
• Kneeling/crouching
• Confined workspace if necessary
• Use of ramps and moving equipment as agreed

Most Challenging Aspects:

• Adaptability to changing priorities set by Line Manager or Customer Service team
• Availability for short-notice overtime due to emergencies
• Out-of-hours responsibilities

We are dedicated to promoting equality, diversity, and inclusiveness. The post holder is expected to actively embrace this commitment. All behaviors, attitudes, and work should recognize and address the health needs and rights of all communities, including ethnicity, disability, gender, age, sexual orientation, and religion/belief. The post holder should engage with service users, agencies, and the public, adhering to the Company’s policies against discrimination, harassment, bullying, stereotyping, and prejudicial treatment.