IT Service Desk Engineer

Littlefish is looking for an IT Service Desk Engineer to provide effective technical support and high levels of customer service to Littlefish clients. The role will involve handling and resolving desktop/laptop/printer/application issues and basic network/server troubleshooting with the administration. You will be required to communicate effectively with the client and manage technical queries in line with Littlefish standards and customer-specific SLA's.

The ideal candidate will have a minimum of two years' experience in a similar technical role, although candidates who can demonstrate a track record of fast-paced learning may be considered.

This role will be based in our Sheffield office.

Main Duties and Responsibilities:

?? Resolving 1st and 2nd line technical issues over the telephone, via email, or live chat, in a friendly and professional manner for Littlefish customers

?? Prioritising, progressing and monitoring IT incidents and requests to ensure they are resolved within the agreed timescales

?? Resolving desktop/laptop/printer/application issues and basic network/server troubleshooting with the administration.

?? Working on specific IT projects for customers as directed by the Service Management team. e.g. completing small customer projects, involvement in larger projects, onboarding new customers/transitions.

Experience / Key Skills:

?? 1 years' experience in an IT supports the role (roles including Service Desk Engineer, 1st / 2nd line IT Support Analyst or IT Technician).

?? IT infrastructure support working across a range of up to date technologies including Office 365, Exchange 2013, Windows 10, Active Directory, Mac OS and Apple iOS

?? Logical and methodical problem-solving skills

?? Ability to convey technical issues simply to end-users

?? Understanding of customer service skills showing empathy, confirming understanding, effective listening etc

?? Awareness of ITIL

Essential Security Checks

?? Baseline Personnel Security Standard (BPSS) pre-employment checks

?? Security Check (SC)

?? Counter-Terrorism Check (CTC)

Working At Littlefish - where #PeopleMatter

Littlefish is a recognised and fast-growing credible alternative to the 'usual suspects' in the IT Outsourcing (ITO) and Managed IT Service (MSP) market. And our reputation for providing industry-leading services as well as exceptional IT Careers is growing fast too.

In the past few years we have more than quadrupled in size, dramatically increasing both our revenues and workforce, and we've got no intention of letting up. With an impressive customer base, a strong pipeline of new business, and a proven track record of growth, we're interested in hearing from, and finding, the best talent, to join our award-winning business and to be part of our continued success as we create new IT jobs in Nottingham, Manchester and around the UK.

Our focus is to create a supportive, inclusive and collaborative culture in a great working environment, which contributes hugely to the happiness, positivity and general well-being of our people. Our culture fosters a laid back and friendly, yet professional and capable approach. We provide breakout facilities within our office offering the latest in gaming technology, table tennis and lots of space to eat your lunch, socialise or just get away from your desk. We have a casual dress policy to make sure people are as comfortable as possible as they go about their daily tasks, and we provide year-round fruit and refreshments that are freely available to everyone. In addition to the year-round free fruit and refreshments, we have subsidised vending machines, Pizza Fridays, frequent social evenings, charity events, a mid-summer all-staff family BBQ and, of course, the obligatory Christmas party!

We care strongly about the ongoing personal development of our people and created the Littlefish Academy, a structured training and development program that rewards you as you progress. The Academy provides you with the power to increase your salary (outside of any annual pay awards) through technical accreditation, and a focus on continual quality improvement. Plus, all Littlefish employees have access to LinkedIn Learning, an online educational platform which provides access to over 10,000 expert-led courses to help you discover and develop business, technology-related and creative skills.

We also run a variety of bonus schemes including an initiative called Starfish, that rewards those who go 'above and beyond' in their interactions with of our customers, with monthly prizes on offer for those who receive the most nominations.

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.