- Salary
- £40,000 - £49,999 Per Annum
- Job Level
- Experienced
- Recruiter Type
- Direct Employer
- Recruiter
- WendyB Ltd
- Contract Type
- Permanent
- Hours
- Full Time
Pre & Post Sales Technical Support Advisor - Dutch Speaking
Location: Greater Manchester
Salary: Circa GBP40 - GBP45k dependant on experience
An exciting opportunity has arisen for a Technical Support Advisor, who speaks fluent Dutch and English, to join this expanding company. With a strong presence in the UK, as well as in South Africa and Europe, this business is increasing its market share month on month. Their international markets are being supported by a dedicated team and we're seeking someone with strong theoretical and practical knowledge of Solar PV systems to provide pre and post-sales advice and support to a large database of customers across residential and commercial applications.
Responsibilities include:
Remote customer pre-sales product/system support across off-grid, grid-tied, battery back-up and commercial products and applications remote pre-sales PV System design advice on suitable and compatible parts and solutions complete compatibility reviews on customer orders; checking for errors and resolving before dispatch of order, both theoretical and physical reviews/updates supporting the sales department to improve their product knowledge and answering customer queriesStudy of The Netherlands and neighbouring countries regulations and product suitabilityRemote customer post-sales product/system support - diagnosis, solving issues liaising with customers regarding product issues and RMA approval complete firmware updates and testing on products when required
Candidate requirements:
2+ years Solar PV related background with technical support background good knowledge of local regulations and requirements strong knowledge of off-grid, grid-tied, commercial/residential and battery backup systems electrical engineering qualification is preferred but not essential.
