Medical Secretary

Medical Secretary

Cowes Medical Centre

Contract Type Part time / permanent

Line Manager Team Leader & Practice Business Manager

Cowes Medical Centre

Our mission is to provide sustainable, good quality, safe, people-centred primary care services to the patient, and

temporary residents, in our locality. To do so we tailor patient services to population types, focus resources

where they are most needed, co-ordinate with related services and listen to our patient and staff.

We offer employees a challenging, but rewarding role, market-rate competitive base salary, excellent

contributory pension terms, generous holiday allowance and a friendly, supportive working environment.

Medical Secretary / Administrator

The Medical Secretary provides administrative support to our clinicians and operational management. You

will be the main point of contact for patient referrals, so understanding a patient's journey from GP's

appointments through to referral to a hospital and back is an advantage. You will be liaising on sensitive

medical information, so a caring customer service communication style is important.

To thrive in this role, you will enjoy the challenge of lots of moving parts that require you to use your

exceptional organisational and prioritising skills, combined with top-level attention to detail. Problem-solving

on a day to day basis on issues relating to your work, you will also enjoy working closely as a team to achieve

shared objectives and ensure daily priorities are delivered.

Key Tasks & Responsibilities

Duties will include all aspects of administrative and secretarial work, including preparing formal written

correspondence, co-ordinating and processing correspondence for patient referrals, transportation

arrangements for patients, data entry onto patient records and patient liaison. The tasks and responsibilities

to be undertaken may include any or all of the items in the following lists, dependent on current and evolving

practice workload and staffing levels:

* To be responsible for the administration of patient referral processing, ensuring that all elements are

dealt with in accordance with timescales, and that nothing is missed, such as rejected referrals or

patients failing to book an appointment.

* Chase and/or expedite documentation to help ensure a safe and responsive service for our patients.

* Respond to enquiries and liaise with patients, carers, secretaries, NHS administrators, consultants etc

building/maintaining good working relationships.

* To provide an efficient transcription service, copy typing and drafting of letters for clinicians as required,

taking care the document is accurate, checked for spelling and grammar and the content flows and is

structured appropriately. Ensure the document is sent to the appropriate recipient.

* Work as a team to ensure the smooth running of the secretarial support.

* Ensure patient information is kept secure and confidential at all times.

* Maintain accurate Patient records promptly and quickly - entering data in accordance with reporting

requirements.

* Support developing and installing letter templates.

* Arrange transport (hospital car/ambulance) for patients as per the protocol, and liaise with the patient or their carer on this.

* Expedite appointments/tests as required.

* Process requests for copies of medical records, including ensuring patient consent is given.

* Check emails and tasks and deal with them appropriately.

* Establish and maintain filing and administrative systems for non-patient related information.

* Attend meetings and take minutes as required.

* Escalate any problems to your line manager or practice business manager that you need support with.

* Provide cover for members of the secretarial team during periods of sickness and annual leave.