IT Infrastructure/Lab Support Technician

We are looking for an experienced, customer-focused and enthusiastic Lab support technician who has a good knowledge of IT infrastructure and a genuine interest and passion for technology and IT support.

The role will be a 12-month fixed term contract and the candidate will be based on Basingstoke with the expectation you will support the site in Marlow a couple of times a week.

Key Responsibilities:

Lab OS/SW support:

Deployment and support of automated OS provisioning infrastructure Testing OS provisioning automation frameworks in customer environment Configuring OS installation & customization automation per customer requirements OS installation using internal and external builds, automated and manual OS provisioning techniques, procedures and customer requirements Performing OS configuration, software installations, troubleshooting and issues resolution including issues related to network, authentication, remote access, storage Performing security patching including working with users to schedule downtime Lab Hardware support:

Hardware landing, move and end-of-life including assembling and disassembling Hardware upgrades and parts replacements, Firmware updates Hardware troubleshooting and issues resolution including searching for suitable replacement parts, working with external vendors for on warranty systems, working Asset tracking systems updates about lab systems status and configuration Lab Monitoring services Hardware walkthrough diagnosis and resolution of found issues Checking monitoring reports/alerts and resolution of found issues Essential Skills -

TCP/IP knowledge with working experience to troubleshoot system network connectivity issue. Windows & Linux systems administration experience e.g. Windows Server, SLES, RHEL, Ubuntu Knowledge and experience of virtualization solutions e.g. VMware HW troubleshooting experience incl. server platforms and not stable pre-release samples Experience in configuration and support of network services and applications such as DNS, DHCP, NIS, SSH, NFS, X11, VNC. Scripting skills such as Bash, Perl, Python, Windows PowerShell will be an advantage This position is eligible for our flexible benefits package that includes private medical cover, generous pension scheme, health cash plan + others.