- Job Level
- Experienced
Exciting new cafe and bar concept in Trowbridge seeks a dynamic manager to drive the business and set standards.
If you have a track record in restaurants, cafes or bars and are looking for a new challenge with fantastic career opportunities then we want to hear from you. Free Range Pies launched its cafe concept last year and now has plans to grow quickly post COVID.
Free Range Cafe has a strong brand and identity and offers the best of local and homemade. Centred on our pies and pastry products we focus on traditional and hearty food. Fully licenced with a live music venue and bar we are poised to do well post lockdown. We now need a manager to drive this first restaurant forward, setting up systems that will then be copied across our subsequent openings, with a rapid growth plan for 2020 and 2021.
Join our team now and grow with the business. Competitive reward package and salary available.
What we expect from you...
Coordinating daily restaurant management operations
Delivering superior food and beverage service and maximizing customer satisfaction
Responding efficiently and accurately to restaurant customer complaints
Job brief
We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver high-quality service and motivate our staff to provide excellent customer service.
Restaurant manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.
To be successful in this role, you’ll need management skills and experience in both the front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is also essential, as you’ll hire qualified Cooks and Wait, Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations.
We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.
Responsibilities
Coordinate daily Front of the House and Back of the House restaurant operations
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Regularly review product quality and research new vendors
Organize and supervise shifts
Appraise staff performance and provide feedback to improve productivity
Estimate future needs for goods, kitchen utensils and cleaning products
Ensure compliance with sanitation and safety regulations
Manage the restaurant’s good image and suggest ways to improve it
Control operational costs and identify measures to cut waste
Create detailed reports on weekly, monthly and annual revenues and expenses
Promote the brand in the local community through word-of-mouth and restaurant events
Recommend ways to reach a broader audience (e.g. discounts and social media ads)
Train new and current employees on proper customer service practices
Implement policies and protocols that will maintain future restaurant operations
Requirements
Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
Proven customer service experience as a manager
Extensive food and beverage (F&B) knowledge, with the ability to remember and recall ingredients and dishes to inform customers and wait for staff
Familiarities with restaurant management software, like OpenTable and PeachWorks
Strong leadership, motivational and people skills
Acute financial management skills.
