Apprenticeship Scheme: Data Collection Stakeholder Engagement Officer

Ofcom is the regulator for communications services that people use and rely on every day. One of our roles is to report on the availability of fixed and mobile services so that consumers can be better informed in choosing the provider that is most suitable for them. This information is also used to inform policymakers within Ofcom and across government, about the availability of communications services across the UK.

We report on this in the Connected Nations report. We publish an annual report and two updates a year.

There are a growing number of communications providers of different sizes, some that have services across much of the UK and others that might have a network that serves a small community. The services are also provided across a variety of network technologies, such as fixed, mobile and other wireless technologies. We use our formal powers to request this information from these communications providers.

Purpose of the Role

The stakeholder engagement officer is the first point of contact with our stakeholders for the purpose of collecting data for the Connected Nations report. This includes helping to answer stakeholder's queries about our process and making sure their data is submitted on time.

In addition, they will also be responsible for monitoring industry developments. This includes identifying new providers that should be included in our request and keeping track of the various government schemes supporting rollout. They will also support the Project Manager in liaising with our stakeholders, including bodies that make use of our data.

Requirements of the Role

What will I be working on?

As a stakeholder engagement officer, you will: Act as a key point of contact between stakeholders and Ofcom, on the phone and by email Track the progress of data submission from our stakeholders and escalate risks Collate information about new providers Monitor government-funded broadband roll out schemes and the providers contributing to these Support the Connected Nations team, contributing to our reports and data updates. What qualifications and experience will I get?

This is an apprentice role and you will be expected to work towards a Level 3 Business Administration qualification over the two-year programme. In addition, we will also provide you with support and training to build the skills needed for this role.

Skills, knowledge and experience

Essential Skills, knowledge and experience

We are looking for someone who can demonstrate:

Strong written and oral communications skills Accuracy and attention to detail Proactivity and curiosity Problem-solving skills Team working skills Appreciation of Ofcom's values of excellence, agility, empowerment and collaboration; Experience of using Microsoft Office - Outlook, Word, Excel and Powerpoint. Qualifications

If you have not already achieved Level 2 English and Maths, you will be expected to gain these qualifications before the end of your apprenticeship.

This is an entry-level role for an apprenticeship scheme. If you have an undergraduate degree and are interested in joining Ofcom, please consider our graduate scheme or other advertised roles.

Competences

Acts as a key point of contact for a project and able to represent an organisation on a topic

Provides clarity in written and verbal communication

Ability to manage relationships and escalate issues when necessary.

Benefits

We believe that the reward package at Ofcom is based on much more than just salary. Our aim is to empower colleagues to undertake interesting and important work and we are committed to investing and supporting people to achieve their full potential.

We believe that our colleagues are best-placed to choose the benefits that are of most value to them, so we have designed a flexible benefits package to suit individual needs. The range of benefits that can be chosen reflects the flexible environment we aim to create.

Our standard benefits include:

Flexible benefits allowance Pension allowance 25 days holiday Private Medical Insurance Life Assurance Annual Health Check Income Protection Insurance You can also choose from a wider range of flexible benefits, including the option to purchase additional annual leave, travel insurance, private medical cover for your family... and much more.