- Salary
- £30,000 - £39,999 Per Annum
- Job Level
- Experienced
- Recruiter Type
- Recruiter
- Recruiter
- Bratchen Technology Limited
- Contract Type
- Permanent
- Hours
- Full Time
Position: 1st Line Support.
Location: Huntingdon.
Salary: £30000 - £33000 per annum.
Our client is looking to recruit a 1st Line Support to be based in Huntingdon.
Role & Responsibilities:
Assessing the complexity of an issue and dealing with it yourself, or escalating to a senior.
Ensure all calls are logged into the help desk system and progress notes are added to all calls.
Proactively managing problem calls through to completion on a timely basis
Proactively working to improve internal processes
Identification of potential opportunities to replace or implement new solutions
Key Skills and Experience
Very good English communication skills.
Great customer service skills.
Strong knowledge of Microsoft operating systems with an emphasis on Windows.
Strong knowledge of the Microsoft Office suite.
Self-motivated, well organised.
Good IP networking skills.
